Covid 19 Commitment

To Our Valued Customers & Partners,

Hybrid Heating & Cooling would like to thank you for trusting us with your heating & cooling needs.  We know having a technician in your home or business at this time may be a concern, but we want you to know that the health and safety of our customers and employees is our highest priority. Below is an update on what we are doing during this crisis.

When You Book

To help reduce the spread of infection, our customer service representatives will be asking you about your health status relating to COVID-19 symptoms. This is in no way meant to pry into the personal lives of our customers.  It is simply a measure to protect our employees as well as every one of our customers we may come in contact with over the next few weeks.

‍Before We Arrive

We are monitoring all team members for symptoms related to COVID-19 and are taking action accordingly. We will not knowingly send a technician who is ill into your home/business.

When We Arrive

Our technicians are supplied with, disinfectant wipes, gloves, and as always, shoe covers. These items are in high demand right now and can be difficult to source in bulk. We are doing everything in our power to ensure we are stocked on all these items to reduce the spread of infection.

While In Your Home or Business

We have asked our technicians to practice social distancing with our customers.  We value our customers and feel it is in everyone’s best interest to take reasonable precautions during this health emergency. At this time we are also suspending our customer signature protocol so that you do not have to sign for your job on the technician’s tablet, which may have been touched by other customers.

Indoor Air Quality Basics

• COVID-19 is spread through airborne particles. As experts in indoor air quality, we recommend a few things:
• Change your air filter regularly (call if you are unsure how often).
• Investing in a Whole-House Ultra Violet light to kill viruses and bacteria in your home.
• Make sure the humidity in your home is between 35% – 50%.
• Invest in a high efficiency filter or electronic air filter (for HEPA like results).

 

Again, we want to thank you for your business and continued loyalty during this time. The situation is continually evolving.  Hybrid Heating & Cooling is committed to providing you with the best service possible.  Additionally, we will keep you updated as changes arise.

Sincerely,

Hybrid Heating & Cooling